Director, Industry Standards- Waltham, MA

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 300,000 customers worldwide trust Constant Contact to help them connect with their audience.

Headquartered in Waltham, Mass., with an additional office in Loveland, Colo., Constant Contact was named Massachusetts Technology Leadership Council "Company of the Year" in 2008 and is ranked as the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list.

As a result of our continued growth and the success of our business model, we are searching for a Director of Industry Standards who will actively participate in the email and related industry bodies and will be responsible for developing and communicating Constant Contact's strategy and direction with respect to email authentication, reputation systems ensuring the overall health of the email ecosystem. This role requires an individual with the technical strengths to understand email and related industry trends and how they impact our business, as well as the ability to articulate to and influence the industry at-large to meet  our unique customer requirements. This is a senior position reporting to the SVP of Product Strategy.
 

Actions and Results

 
External
  • Represent the requirements of the SMB (small-medium businesses), non-profit and organization markets to the email industry
  • Track, engage in and influence industry discussions involving email deliverability, email authentication, and sender reputation
  • Establish and maintain relationships with key industry participants and vendors
  • Take a leadership role in Constant Contact's membership with MAAWG, ESPC, IET and others
  • Attend and speak at industry events; participate (might go with active or recognized voice in social media circles
  • Participate in industry standards groups and with leading vendors regarding emerging technologies, practices, legislation and the like.

Internal

  • Collaborate with delivery and compliance teams to define and communicate the business strategy regarding Constant Contact's ongoing achievement of the highest possible delivery rates of email from our systems; provide business partner support as needed
  • Help identify and define projects related to deliverability and reputation systems; serve as an internal consultant to product managers as needed

Skills and Experience

  • B.S. in Computer Science or equivalent
  • Excellent written and verbal communication skills including experience speaking in public forums; writing columns and/or technical papers
  • 10+ years technical experience building and managing software/applications/networks /infrastructures or experience serving in a technical consulting or pre-sales role
  • Strong self-motivation
  • Experience serving as an evangelist for a technology and/or software product is highly desired
  • Familiarity with email industry issues around email deliverability, anti-spam initiatives, email authentication and other industry initiatives such as privacy, SPF and SenderID is a plus
  • Experience in large scale email operations (sender and receiver) is a plus

Apply Now

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.