Director Marketing Communications- Waltham, MA

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 300,000 customers worldwide trust Constant Contact to help them connect with their audience.

Headquartered in Waltham, Mass., with an additional office in Loveland, Colo., Constant Contact was named Massachusetts Technology Leadership Council "Company of the Year" in 2008 and is ranked as the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list.

Join a fast-paced company staffed with smart, passionate people who are focused on delivering value to small businesses and non profits. We seek a Marketing Communications leader with a strong intellect, story telling talents, and business-value sensibilities to join the senior management team of direct response, metrics driven marketers.
 
The Director of Marketing Communications is charged with pushing forward our unique value proposition to maintain and grow our industry leadership. Reporting to the CMO, the director will work across disciplines to collaborate and deliver credibility building communications programs in inspiring and relevant ways. The director will be responsible for public relations, editorial programming, and brand management. Unlike many traditional marcom roles, this team is not responsible for graphic design, advertising, lead generation or event/support collateral, though the Director of Marcom will have work in close collaboration with those disciplines.
 

Job Responsibilities

  • Lead and inspire an experienced, smart and motivated staff
  • Develop and manage a long term, actionable brand strategy and platform
  • Provide strategic council to the Public Relations team on story development, media and influencer relations, corporate communications, crisis communications
  • Assess and anticipate risks to Constant Contact's reputation and brand and develop plans to mitigate those risks
  • Inspire editorial programming: Articles/bylines, Newsletters, whitepapers
  • Service the marketing and business development organizations by proactively developing emotionally charged stories through Customer Testimonials and our Social Mission
  • Collaborate with other company opinion leaders to craft the official company position on provocative and pertinent issues
  • Partner with education and training teams to deliver Best Practices & Thought Leadership content
  • Work closely with cross-functional business leaders to support growth objectives
  • Embrace and execute quantitative, as well as qualitative, measurement and performance analysis of all marcom programs
  • Inspire excellence within your team and make contributions beyond the scope of your position.

Skills Requirements

  • Strong desire to service internal customers and a natural ability to build strong relationships
  • A sense of urgency and ability to achieve goals quickly, but also take enough time to lay the foundation for robust and scalable communication systems and processes
  • 10+ years of directly related experience; determining company positioning and developing Content and Brand related programs in fast-paced, ever-changing environment
  • 7+ years in personnel management / leadership capacity
  • Leadership prowess and the ability to build, mentor and manage diverse teams.
  • A sense of humor handy and be able to inject some levity into intense situations
  • Experience with traditional and electronic communications tools, vehicles, and techniques, including web and all that it offers, radio, television, video, and print
  • Strong project management and multi-tasking capabilities with the ability to work well under pressure in a fast-paced environment.
  • Proven self-starter with high standards and a creative mind
  • Exceptional verbal and written skills, having demonstrated ability to communicate effectively with all levels of an organization
  • BS Marketing; MBA preferred

Apply Now

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.