Senior Manager, Website Design & Production - Waltham, MA

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 300,000 customers worldwide trust Constant Contact to help them connect with their audience.

Headquartered in Waltham, Mass., with an additional office in Loveland, Colo., Constant Contact was named Massachusetts Technology Leadership Council "Company of the Year" in 2008 and is ranked as the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list.

As a result of our continued growth and the success of our marketing-driven business model we are searching for a senior manager to be responsible for the ongoing design and user experience of Constant Contact's websites. This role is responsible for providing vision and leadership to the team responsible for the design and production of Constant Contact?s customer acquisition website as well as other websites that are associated with the business. This role requires a diverse set of skills including a deep understanding of web site tools and technologies, effective web design and production, cross-functional project management, and team management and leadership.
 
The right candidate will bring new ideas, creativity and a fresh perspective to our organization. He/She will have a passion for the latest Internet trends and technologies to help drive our business forward in a very competitive market; lead by example, adopting a "whatever it takes" mentality to get the job done, fostering a sense of camaraderie, success and appreciation among the team and key business stakeholders. This role is critical to helping/motivating the team to create compelling user-centered web designs with an emphasis on optimization of lead generation. The end goal of these efforts is to provide a highly targeted, effective and efficient online experience for prospects leading to an increase in key metrics.

Actions and Results

  • Provide mentorship to the team of UX designers and web site production professionals
  • Partner with team members to create deliverables that clearly and persuasively communicate the UX and design strategies and the reasoning behind them.
  • Collaborate with business stakeholders to help meet their business goals for the web properties; find the right balance of addressing technological needs while meeting stated business objectives
  • Work with team and key delivery agents to understand and refine/implement processes and work flows to ensure continuous, efficient delivery of high impact websites
  • Work with team members and engineering to understand and introduce new techniques and technologies needed to deliver impactful designs and user interactions that meet the changing needs of the business and meet the key business objectives of the various web properties
  • Manage, hire and develop staff, ensuring an understanding of individual and department goals and responsibilities; communicate responsibilities; provide regular feedback on performance; and identify skill-sets necessary to support a rapidly growing business
  • Create a collaborative environment, serving as a mentor, stimulating team members to generate creative ideas and guiding their work and progress
  • Coordinate efforts to drive direct response designs from conceptualization through to implementation
  • Communicate clearly, and often. Ensure that stakeholders never wonder what progress is being made; that people feel included in the process, and informed every step of the way.

Skills and Responsibilities

  • Bachelors degree or equivalent 
  • Experience in a product management or an equivalent role in understanding and capturing customer needs/requirements
  • Proven track record leading successful web development/production teams
  • A minimum of 10 years web site/high tech experience
  • Deep knowledge of user interface design principles as it relates to web applications, ecommerce and/or direct response
  • 5 - 7 years in a managerial role related to websites
  • Experience with specific website requirements including SEO, multi-variant testing, portals, ad-serving, web analytics and content management; experience with consumer-facing, high tx volume e-commerce sites a plus
  • Experience with web-based applications, the ASP delivery model and familiarity with the design and implementation for scaling high volume systems
  • Excellent verbal and written communication skills
  • Self directed and self motivated; ability to operate effectively in a very dynamic role
  • Detail and deadline oriented along with a willingness to meet the needs of a 24/7 environment

 

Apply Now

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.