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Current | 2009 | 2008 | 2007 | 2006 | 2005CONSTANT CONTACT WINS STEVIEŽ AWARD FOR BEST CUSTOMER SERVICE TEAM IN THE 6TH ANNUAL AMERICAN BUSINESS AWARDS
Waltham, MA. - June 19, 2008
Constant Contact®, Inc. (NasdaqGM: CTCT), a leading provider of email marketing and online surveys for small organizations, proudly announced today its Stevie Award win for "Best Customer Service Team" for The 2008 American Business Awards.
The awards were presented during ceremonies at the Marriott Marquis Hotel in New York City. The ceremonies were hosted by Cheryl Casone of Fox Business Network and broadcast nationwide on radio by the Business TalkRadio Network. Stevie Awards were presented in over 40 categories including Best Overall Company, Best Executive, and Best Corporate Social Responsibility Program. More than 2,600 entries from companies of all sizes and in virtually every industry were submitted for consideration.
"Providing outstanding customer support has been a key guiding principle since our inception, and part of the core values our employees live by each and every day," said Gail Goodman, CEO of Constant Contact. "These efforts and the dedication of Constant Contact's customer service team greatly impact our customers and our business, demonstrated by our high referral and customer satisfaction rates. We're proud to be recognized for our strong commitment to customer service and helping small businesses succeed."
Constant Contact provides its more than 200,000 email marketing customers with free, industry-leading customer support to address the varied needs of small businesses, nonprofits, and associations. The Company's support options include live phone, email, and chat support, as well as an extensive FAQ knowledge base, a customer support blog, live and recorded webinars, face-to-face seminars, an active online user community, and customized support for business partners. Due to these efforts, Constant Contact's overall customer satisfaction is consistently more than 90 percent (as rated "good," "very good," or "excellent" by customers).
"This Stevie Award is a testament to our customer service organization and the entire Constant Contact team who continually deliver awe-inspiring support and education," said Thomas Howd, senior vice president of customer operations, Constant Contact. "We dedicate this award to our customers whose stories of success for their small business or organization inspire us every day. It is our customers that make it easy for us to go above and beyond to provide them the support they need to be successful."
Members of the Awards' Board of Distinguished Judges & Advisors and their staffs selected Stevie winners from among the Finalists. Finalists were chosen by business professionals nationwide during preliminary judging in April and May.
Details about The American Business Awards, including the list of Stevie Awards finalists and winners, is available at: www.stevieawards.com/aba.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in business worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
About Constant Contact, Inc.
Launched in 1998, Constant Contact, Inc. is a leading provider of email marketing and online survey tools for small organizations, including small businesses, associations, and nonprofits. To learn more, please visit www.constantcontact.com or call (781) 472-8100.
This press release contains "forward-looking statements" within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are made as of the date they were first issued and were based on current expectations, estimates, forecasts and projections as well as the beliefs and assumptions of our management. Words such as "expect," "anticipate," "should," "believe," "hope," "target," "project," "goals," "estimate," "potential," "predict," "may," "will," "might," "could," "intend," variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond Constant Contact's control. Constant Contact's actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, the Company's ability to attract new customers and retain existing customers, the Company's dependence on the market for email marketing services for small businesses, nonprofits, and associations, general economic conditions and economic conditions specifically affecting the markets in which the Company operates, adverse regulatory or legal developments, the Company's ability to continue to promote and maintain its brand in a cost-effective manner, the Company's ability to compete effectively, the continued growth and acceptance of email as a communications tool, the Company's ability to develop and introduce new products or enhancements to existing products, the Company's ability to manage growth, the Company's ability to attract and retain key personnel, the Company's ability to protect its intellectual property and other proprietary rights, and other risks detailed in Constant Contact's Quarterly Report on Form 10-Q for the quarter ended March 31, 2008 filed with the Securities Exchange Commission ("SEC") on May 9, 2008, as well as other documents that may be filed by the Company from time to time with the SEC. Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release represent Constant Contact's views as of the date of this press release. The Company anticipates that subsequent events and developments will cause its views to change. Constant Contact undertakes no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing Constant Contact's views as of any date subsequent to the date of this press release.
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Rosalind Morville
Constant Contact 339-222-5772 rmorville@constantcontact.com |
