What is the best day and time to send?

This is a question that we are asked often here at Constant Contact. Understandably, everyone (including myself) is looking for a silver bullet that will result in higher open and click-through rates.

There are reports available that can tell you what has worked for others (eROI put one out each quarter in 2007), but the truth is that it varies—the quarterly reports showed a different day as the winner each month. While there is no absolute, there are some best practices to consider when it comes to when to send.  

Consider your audience.
If you are marketing to a B2B audience, they are more likely to be in their work email during the work week than the weekend. In the same way, don’t rule the weekends out for your B2C promotions. Lastly, if you have a list with subscribers in different time zones, you will want to keep that in mind.


Ask your email list what they prefer. You can do this in a quick online survey. Just let them know you want to send your emails at times that are better for them and ask for their help.  

Test it. Split your list in half and send your email to one group on, for example, a Tuesday and the other on a Wednesday. Same thing goes for the time. Maybe you’ve settled in on Tuesday but aren’t sure which time to send. Test it!

Provide excellent content. It’s not so much about when you send, but what you send. If you are careful to send quality content that your readers are interested in, you will see great results no matter when you send. Let relevancy be your guide and it will serve you well. And make sure to write a compelling subject line so the folks receiving your email will open it and get to that great content.

Average: 2.2 (63 votes)

Comments

Provide Excellent Content
I just want to say that I did just that (good content and take-a-look subject line)and people did respond positively to my email. There has been an excitement generated just by how I presented my email blast. I didn't ask for an RSVP but got some anyway.
Variables
This just goes to show that there isn't one best practice for when to send emails. Testing will help, but timing is only one of the many elements that determine open rates. It's important to think from the consumer's point of view. Jeff Kempf, marketing intern at http://www.eroi.com
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