Additional Services Terms
- Apps and Integrations
- Beta Services
- Community Terms of Use
- Cookies, Pixels & Tracking Technologies
- Customer Support
- Events and Conferences
- Payment Processing
- Professional Services
- SMS Marketing
- Social Ads and Posts
Published on February 2, 2026
Certain features of the Services, including some available as add-ons to your Constant Contact account, are subject to these additional terms and restrictions (these “Additional Services Terms”). These Additional Services Terms form part of the Agreement and are hereby incorporated therein. In the event of any conflict between the Agreement and these Additional Services Terms, these Additional Services Terms will control [with respect to your access to or use of the applicable feature of the Service. Capitalized terms used and not otherwise defined in these Additional Services Terms have the meanings given to those terms in our Terms of Service.
1. Apps and Integrations.
1.1 The Services, including the “Apps and Integrations” section of the Services, may contain links to websites, chatbots or applications operated by third parties, including our partners, resellers, and third-party suppliers and providers (e.g., marketing and advertising services, social bookmarking services, social network platforms, publication and delivery services, payment processing services and other payment intermediaries or websites) (each, a “Third Party Service”). We do not have control over the content and performance of Third Party Services. In addition, we have not reviewed, and cannot control, the material, including computer software or other goods or services, made available on Third Party Services, and we do not represent, warrant, or endorse (i) any Third Party Services, (ii) the accuracy, currency, content, fitness, lawfulness, or quality of the information, material, goods, or services available through Third Party Services, or (iii) the interoperability between the Services and Third Party Services. We disclaim, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of Third Party Services. We or the Third Party Service provider may terminate the ability of any Third Party Service to interact with the Services or your account at any time, with or without notice and with no liability to you or to any third-party.
1.2 Your use of any Third Party Service is subject to your agreement and compliance with the applicable Third Party Service terms, including any applicable terms and conditions, acceptable use policies and privacy policies. Notwithstanding anything set forth herein to the contrary, you will abide by these Additional Services Terms regardless of anything to the contrary in your agreement with any Third-Party Service and you shall not use such Third Party Service to avoid the restrictions set forth in these Additional Services Terms.
1.3 Any support and maintenance of Third-Party Services will be provided by the applicable provider and we are not responsible for any support and maintenance for Third-Party Services.
1.4. If you use a Third-Party Service, the applicable provider may access or use your Customer Data. This may include transmitting, transferring, modifying, deleting or storing Customer Data on the Third-Party Service. The use of Customer Data by a Third-Party Service is subject to the applicable Third-Party Service terms. WE ARE NOT RESPONSIBLE FOR ANY ACCESS, USE, TRANSFER OR SECURITY OF CUSTOMER DATA BY THIRD-PARTY SERVICES, OR FOR THE SECURITY OR PRIVACY PRACTICES OF ANY THIRD-PARTY SERVICE. YOU ARE SOLELY RESPONSIBLE FOR YOUR DECISION TO PERMIT ANY THIRD-PARTY VENDOR OR THIRD-PARTY APP TO ACCESS OR USE CUSTOMER DATA TO WHICH YOU’VE GRANTED ACCESS. IT IS YOUR RESPONSIBILITY TO CAREFULLY REVIEW THE VENDOR TERMS, AS PROVIDED BY THE APPLICABLE THIRD-PARTY VENDOR.
2. Beta Services.
We may provide you with access to features in the Services that have not been generally made available to our Customers (the “Beta Services”) for evaluation or testing purposes only. The Beta Services are provided “as-is” without warranty of any kind and we will not be liable for damages of any kind. We may terminate the Beta Services at any time in our sole discretion, and we may decide not to make Beta Services generally available. Your use of the Beta Services must be in accordance with the Agreement.
3. Community Terms of Use
3.1 The Services provide features and functionalities that you may use to publicly post information or communicate with others (for example, discussion boards or blogs) and otherwise submit content related to your use of the Services (collectively, the “Community”).
3.2 The Community is intended to provide our Customers with the opportunity to exchange useful information. Visitors to the Community may include individuals, businesses and non-profits, small businesses, subject matter experts and novices. As a result, some postings could reflect considerable technical experience and insight, while others might not. You are responsible for exercising your judgment in evaluating postings in the Community.
3.3 We are not responsible for and do not endorse, support or otherwise approve of any products or services advertised on the Community. Messages, promotional materials, feedback, reviews and other content, including images and videos, posted to the Community (the "Third Party Materials") are solely the opinion and responsibility of the person posting the same. We have the right (but not the obligation), (a) to pre-screen or review any Third Party Materials and (b) to monitor, edit or remove any Third Party Materials on the Community for any reason. Unless otherwise required by applicable law, we have no duty to correct any false, misleading or erroneous statements or content of any third-party on any part of the Community.
3.4 Participants may post hypertext links to content hosted and maintained by third parties to the Community. We do not moderate or control these linked sites, and are not responsible for them. Your access to any linked sites and use of any content found at such sites is at your own risk, so you should use good judgment before you click on any link or access any linked site.
3.5 Advertisements in postings may be permissible if related to products or services that are appropriate for our Customers. However, we reserve the right to remove or edit posts that are used solely or primarily for advertising purposes.
3.6 By joining the Community, you agree to comply with our Acceptable Use Policy. In addition, you further agree not to take inappropriate actions, such as:
(a) "Bombing" the Community or individual threads with repetitive, pointless or irrelevant posts;
(b) Posting materials unrelated to the conversation in which they are posted;
(c) "Flaming" other users or any entities in a manner that might incite or perpetuate a conflict or argument, including attacks of any kind;
(d) Posting advertisements, URLs, item numbers or websites in the title of a discussion;
(e) Posting content about our competitors;
(f) Posting listing reports or member violations; and
(g) Discussing or reposting deleted posts or warning letters, or discussion of sanctioned or no longer registered members.
3.7 If you post content or submit material to the Community, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and our sublicensees the right to use the name that you submit in connection with such content, if we or they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, and that the use of the content does not violate the Agreement, including the Acceptable Use Policy.
3.8 A Constant Contact account is not required in order to access the Community solely for the purpose of reading postings in the Community. However, participants without an existing Constant Contact account may be prohibited from posting on the Community.
3.9 Any information that you post in the Community is posted at your own risk, and can be obtained and used by others. Do not reveal information that you do not want to make public in the Community, such as your contact information or email address.
3.10 We reserve the right to manage the Community in order to facilitate the orderly distribution of information through the Community. For that purpose, we may designate individuals to act as moderators for the Community ("Moderators"). Moderators cannot and do not review or respond to every post or email. Our employees may also comment on the Community and will be identified as Constant Contact employees in their profiles or by other means (the “Constant Contact Employee Posters”). The Moderators and the identified Constant Contact Employee Posters are the only authorized representatives of Constant Contact on the Community.
3.11 You may assist us in making the Community an effective community for participants. If you detect violations of these Additional Service Terms, click on the "Report Inappropriate Content" link from within the post. We will determine what, if any, action we will take against persons who violate these Additional Service Terms, which include the termination of the Community or, in certain circumstances, referral to the appropriate authorities.
4. Cookies, Pixels & Tracking Technologies
4.1 The Services provide features and functionalities that may be used to track the performance of the communications you distribute to your contacts through the Services and to provide you insights into digital interactions of your contacts and visitors to your website(s) with the Services and your website(s) as applicable (collectively, the “Tracking Codes”). The Tracking Codes that will be enabled in the communications sent by you through the Services or on your website(s) depend on the particular features of the Services that you choose to enable as part of the Services. It is your responsibility to understand how your use of Tracking Codes will impact your website(s).
4.2 You represent and warrant that you have and will continue to (i) provide your contacts and visitors to your websites adequate notices, (ii) acquire any necessary consents, and (iii) offer opt-out mechanisms for their activity to be tracked and their data to be transferred to Constant Contact. You must disclose to visitors to your website(s) the use of tracking technologies, including Tracking Codes, in a privacy policy, cookie statement, or similar disclosure.
4.3 We may use data collected through the Tracking Codes, which may include personal information such as IP addresses and other online identifiers, to provide, enhance, and develop the Services.
5. Customer Support.
We provide customer support as described in our Contact Support page. Telephone support may be reduced from time to time during recognized holidays where our support personnel are located. We use voice recognition tools and chatbots powered by AI Tools to provide you with the most relevant responses to your support questions. Please see the AI Tools section of the Agreement for more information.
6. Events and Conferences
6.1 By registering for any event or conference owned, managed or operated by Constant Contact, including Guru Conference (each, an“Event”), you agree to comply with the Agreement, including our Terms of Service. If you do not wish to accept the Agreement, you should not register. Submission of a registration is regarded as an affirmation of your acceptance of the Agreement. The Agreement applies to all participants of an Event, including registrants, attendees, speakers, sponsors, and exhibitors. We reserve the right, at our sole discretion, to (i) deny registration or attendance to any individual or entity for any reason, (ii) close registration earlier than posted deadlines, or (iii) change an Event’s program dates, times, agenda or content.
6.2 All participants are required to comply with our Acceptable Use Policy throughout the duration of the applicable Event, including the appropriate use of Event-provided technology, Wi-Fi networks, and digital platforms, and not recording any session or activity of an Event in any medium without prior authorization. Any use of these resources for unlawful activities, the transmission of harmful code, or actions that disrupt an Event’s technical infrastructure is strictly prohibited. You agree that any attendee information made available to you before, during, or after an Event will not be used by you for any marketing purposes unless expressly consented to by us. Failure to adhere to these policies may result in immediate removal from an Event and revocation of Event access without a refund, if applicable.
6.3 We use the personal information provided during registration in accordance with our Privacy Notice, including to manage your participation, handle logistics, and provide Event-related updates. We may disclose your personal data to third-party as disclosed in our Privacy Notice, including service providers engaged by us to assist in the conduct of an Event. The treatment of your personal information by such third parties is further subject to their privacy policies. A valid email address is required for all participants, and by providing it, you consent to receive communications from third parties as disclosed in our Privacy Notice, including our Event partners and sponsors.
6.4 Attendance at an Event, in person or virtually, constitutes your irrevocable grant of permission for us to capture and use your name, voice, likeness, and biographical information in any manner and media worldwide for trade, advertising, or promotional purposes. You waive any right to review or approve the finished product or to receive compensation for such use. You represent that any statements or interviews provided by you accurately reflect your honest opinion and experience.
6.5 We prohibit discrimination, harassment, and bullying for any reason, including protected characteristics such as race, gender, religion, or orientation. While we may share speaker or attendee bios and photos to facilitate networking, we do not necessarily endorse the views expressed by participants. All speakers and sponsors are solely responsible for the content of their individual presentations and marketing materials.
7. Payment Processing
7.1 The Services provide functionality that allows you to manage payments between you and your contacts through the use of third-party payment processors, which may include DLocal, PayPal, Stripe and Worldpay (each, a “Payment Processor”). You agree to comply with the respective terms and conditions of each Payment Processor, including Stripe’s Services Agreement and Prohibited and Restricted Businesses.
7.2 You hereby acknowledge and agree that certain information related to your account and your contacts, including your contact’s identification and transaction data, will be transferred to and stored by us and the applicable Payment Processor.
7.3 The Payment Processor is solely responsible for all activities, issues and disputes related to payment processing, including payment receipt, refunds, chargebacks, and taxes. You and your customers should contact the relevant Payment Processor directly to resolve any issues related to the foregoing. We do not manage and are not responsible for the PCI-DSS compliance obligations of Payment Processors.
8. Professional Services.
If, at your request, we agree to perform Professional Services for your benefit, the parties will execute a Statement of Work. Each Statement of Work will be governed by the Agreement. Any conflict between the Agreement and a Statement of Work will be resolved in favor of the applicable Statement of Work solely with respect to the Professional Services described therein. Fees for Professional Services are in addition to subscription fees paid for the Services. You are responsible for reviewing and approving the Professional Services provided by us.
9. SMS Marketing
9.1 Definitions:
“Access Number” means a set of digits used to enable you to send and/or receive Texts as part of the Text Messaging Services. Access Numbers may include ‘short-codes’ and ‘long-codes’, as applicable.
“Text Service Provider” means any third-party vendor, supplier, service provider or subcontractor, including mobile network operators and mobile messaging aggregators, that are used in relation to the supply of the Text Messaging Services.
9.2 You may use the Text Messaging Services to send transactional, promotional, informational and marketing-related messages to contacts who opt-in to receive Texts. You shall inform contacts that you are the source of your Texts and provide appropriate contact details to contacts.
9.3 You acknowledge and agree that your contact details and certain data about your use of the Text Messaging Services will be transferred and stored by Text Services Providers. You agree to comply with applicable Text Services Provider terms and conditions and all applicable industry best practices in connection with your use of the Text Messaging Services.
9.4 You acknowledge that Access Numbers remain at all times the property of, and are subject to the applicable terms and conditions of, the entity authorized to administer such Access Numbers. Upon request, we may obtain Access Numbers on your behalf. You may only use the Access Numbers in connection with the Text Messaging Services.
10. Social Ads and Posts
10.1 You can connect your Constant Contact account with accounts that you may have with certain third-party platforms, including Facebook, Google, Instagram and LinkedIn (collectively, “Social Platforms”), to (i) create and manage social posts directly from your Constant Contact account (“Social Posts”), and (ii) create, purchase and manage advertisements (“Social Ads”).Your use of Social Ads and Social Posts is subject to the terms and conditions and policies of the applicable Social Platform.
10.2 Social Ads are subject to fees charged by the applicable Social Platform. You are responsible for payment of such fees.
10.3 Certain options within Social Ads allow you to transfer contact data to the applicable Social Platform, including email addresses. If you choose to transfer data to the applicable Social Platform, you represent and warrant that you have the right to use contact data in such manner and that you have obtained any necessary consents.