Online Survey Features & Benefits

Create Your Survey

Create a survey that's perfect for your organization!

• Start from scratch or use any of more than 60 survey templates in 12 different categories
• Use our 7 different sample survey question types to help you get the answers you want
• Apply skip logic to guide your respondents to the questions that apply directly to them
• Let our step-by-step Survey Wizard walk you through the process
• Want to ask a quick question? We've got a simple, hassle-free poll feature
• Customize your survey with your colors, logo and images

Want to learn more?

• Getting Started with Survey (15 min)
• Survey Question Types (12 min)
• Create A Poll (6 min)

Distribute Your Survey

Promote and distribute an online survey to your contacts

• Use our easy web link to add to your site, your blog, Facebook page, or email newsletters
• Create a custom invitation using your colors, logo and images
• Social Share feature makes it easy to post your survey to Facebook, Twitter, LinkedIn and other social sharing sites
• Measure your Social Media success with the Social Stats feature showing how many fans Share your survey with Facebook, Twitter, or LinkedIn
• Send an automatic email invitation reminder to non-respondents

Want to learn more?

• Create a Survey Invitation (2 min)
• Distributing Your Survey (6 min)

Manage Your List

Manage your list easily, and watch it grow!

• Import your list, trouble-free, from Google Gmail contacts, Microsoft Outlook®, Outlook Express®, Salesforce.com, Quickbooks® by Intuit, and ACT!® by Sage®
• Import or export lists as .csv or .txt files
• Type your list in yourself for more control
• Add a website visitor sign-up form to capture new contacts
• Bounce-back notifications let you edit entries and resend survey invitations
• Monthly reports show how your email list grows
• SafeUnsubscribe® automatically removes people who opt out of your list

Want to learn more?

• Getting Started with Contacts (6 min)
• Manage Contacts (5 min)
• Using InfoTransfer for ACT! (9 min)

Target Your Message

Send specific messages to specific audiences–and keep track of who responds!

• Segment your lists by interest, geography or any other criteria to target messages and surveys
• Personalize your message to encourage participation
• View contact details and response history individually, or filter by group
• Use results to create more targeted content and messages for your email newsletters

Reach Your Audience

Trust that your surveys will get delivered–without ending up in a spam filter

• Constant Contact's email inbox delivery averages above 97%¹
• Our Anti-Spam Checker flags areas on your survey that may be stopped by ISPs
• Templates are format-tested in major email programs, so your surveys will look exactly as you intended when they arrive in the inbox.
• Our in-house Compliance and ISP Relations teams provide additional levels of back-up before and after your online survey goes out
• Rely on Constant Contact's anti-spam industry leadership, permission-based email practices, and positive reputation

Want to learn more?

• 2008 CAN-SPAM Updates (6 min)

¹Refers to valid email address deliveries in the United States only measured monthly since April 2007. Individual accounts may vary. Return Path, Inc., an unbiased third party vendor, offers leading email inbox monitoring tools for determining email delivery rates.

Analyze Your Results

Analyze your surveys with easy-to-read results

• Analyze invitation results so you can plan your next survey or email communication
• Monitor opt-out tracking to see who has unsubscribed and why
• Watch survey results and responses in real time
• View overall and individual survey results as a list or graph
• Export results and history for future study

Want to learn more?

• Reporting with Survey (6 min)