How to Cancel your Constant Contact account
If you wish to cancel your Constant Contact account, you can do so by calling our Support team at the appropriate number below:
US & Canada (toll free): 855-229-5506
UK (toll free): 0808-234-0945
Outside US & Canada: +1 781-472-8120
Our specialists will not pressure you to keep your account. You will be asked to provide feedback to ensure our products and services are improving for the future.
Be sure to contact us prior to your next billing date in order to avoid the next month's charges, and have the following information ready:
- Username of the account you want to cancel.
- Reason for your cancellation. We use this information to find ways to improve Constant Contact's products and service.
We'll send an email within 24 hours to your main account email address confirming your request.
You may terminate your Constant Contact account at any time by calling Constant Contact Customer Support. Except as specifically set forth herein or on the Site, there are no refunds for any fees paid. YOU ARE SOLELY RESPONSIBLE FOR TERMINATING YOUR CONSTANT CONTACT ACCOUNT AND THIS AGREEMENT. WE ARE NOT RESPONSIBLE FOR YOUR FAILURE TO PROPERLY TERMINATE YOUR CONSTANT CONTACT ACCOUNT AND THIS AGREEMENT OR FOR ANY CREDIT CARD OR OTHER CHARGES OR FEES YOU INCUR AS A RESULT OF YOUR FAILURE TO PROPERLY TERMINATE YOUR CONSTANT CONTACT ACCOUNT AND THIS AGREEMENT.
We may, in our sole discretion, whether to comply with applicable law or regulation or otherwise, terminate your Constant Contact account or your access to or use of the Site or the Products, disable your Constant Contact account or access to the Site or the Products, and/or delete or confiscate all or a portion of your contacts, files, content, and/or domain name registrations, cancel or suspend your Store or any of your events, social campaigns, Appointments, Promotions or Deals or Donation Campaigns, or put your Constant Contact account on inactive status, in each case at any time, with or without cause, with or without notice and without refund. We shall have no liability to you or any third party because of such termination or action, except that we will refund a pro rata portion of any prepaid amounts if we terminate you without cause. After termination, you shall process all unsubscribe requests within 30 days of your last email campaign. Upon request within 30 days of your termination, we will provide the list of unsubscribe requests from your Constant Contact account to you. Under the CAN-SPAM Act, Canada's Anti-Spam Legislation and the GDPR, you acknowledge that you are responsible for maintaining and honoring the list of unsubscribe requests following termination of your Constant Contact account and this Agreement.
If your Constant Contact account is classified (at our sole discretion) as inactive for over 120 days, we have the right to permanently delete any of your contacts and content.
Upon termination of your Constant Contact account by you or us, this Agreement and any rights or licenses granted to you hereunder shall immediately terminate except that (a) all sections of this Agreement that by their nature should survive termination will survive termination, including, Sections 1- 3, 4.1(c), 4.2 and 5-18 (other than the license set forth in Section 5.7(b)), and (b) for the avoidance of doubt, you will continue to be responsible for redemption of coupons and fulfillment for Store Content sold or Promotions and Deals run prior to such termination in accordance herewith and any promises you made with respect to the funds associated with any Donation Campaigns.