This blog post is intended for informational purposes only and does not constitute legal advice. While we aim to provide helpful guidance, regulations and rules are subject to change and vary by jurisdiction. You are responsible for ensuring your own compliance with all applicable laws and regulations and should consult with a legal professional for specific advice.

Canadian Cannabis Email Marketing Compliance: The Complete Guide

Email marketing is one of the most effective ways to build relationships, boost sales, and grow your brand. But if you work in a regulated space like cannabis, sending emails isn’t as simple as writing a catchy subject line and hitting “send.”

You have to follow the rules, otherwise you risk fines, losing trust, and even having your emails blocked. 

This guide walks you through the key things you need to know about email marketing compliance, including: 

  • What compliance means and why it matters.
  • What you can and can’t say in promotional emails.
  • The difference between express and implied consent.
  • A 10-point compliance checklist you can use before sending.
  • Helpful tools to make compliance easy.

By the end, you’ll have a clear roadmap for running compliant, effective email campaigns, without losing your creative spark. 

What is email marketing compliance? 

Email marketing compliance means following the legal, ethical, and industry-specific rules that govern how you collect email addresses and what you send. 

At its core, compliance focuses on three major areas: 

  1. Consent: Do you have permission to send someone an email? 
  2. Content: Does your message follow advertising and industry regulations? (In this case, the Cannabis Act). 
  3. Clarity: Is it easy for people to know who you are and opt out if they want? 

In most countries, compliance is covered by laws like: 

  • CASL (Canada): Strict rules about consents (express vs. implied).
  • GDPR (Europe): Requires explicit opt-in for marketing messages. 
  • CAN-SPAM (U.S.): Requires clear sender info and unsubscribe options. 

For cannabis industry businesses, you also have to be mindful of extra advertising rules that affect what you can and can’t say. 

Why is email marketing compliance important?

Ignoring compliance can cost you — literally. Non-compliant emails can lead to: 

  • Fines and penalties from regulatory agencies. 
  • Deliverability issues (your emails land in spam).
  • Lost trust from subscribers who feel misled or annoyed. 

But the upside is big. When you respect the rules, you: 

  • Build stronger relationships with subscribers.
  • Protect your sender reputation. 
  • Improve open rates and engagement. 
  • Gain peace of mind knowing your campaigns are safe. 

In short, compliance isn’t just about avoiding risk. It’s about creating a foundation of trust that makes every email more effective.

Staying compliant doesn’t have to be complicated.

What can and can’t you say in cannabis email marketing? 

One of the most confusing parts of compliance is knowing exactly what language you’re allowed to use, and what types of messaging are above board. There are even rules for the types of imagery you’re allowed to use in cannabis emails!

Here’s a breakdown: 

Things you can say: 

  • Educational information, including product basics, usage guidelines, and terpene profiles.
  • Industry news and updates. 
  • General brand stories or culture content. 
  • Factual, truthful product descriptions. 

Things you can’t say: 

  • Health or medical claims, such as: “This product calms anxiety.” 
  • Encouragement of overuse or irresponsible consumption. 
  • Discounts, giveaways, or promotions that break advertising rules, including encouraging overconsumption. 
  • Anything targeting minors, such as cartoon characters or other imagery. 

For a quick way to check your message before sending, use our Promotion vs. Information reference chart. 

Consent is the foundation of compliance in email marketing. But, there are different types and knowing the difference between them matters. 

  • A subscriber clearly agrees to receive your emails. 
  • Usually done by checking a box, signing up on your website, or filling out a form. 
  • It doesn’t expire, unless they unsubscribe. 

Example: A customer signs up for your newsletter at checkout. 

  • Comes from an existing business relationship. 
  • Usually has an expiration date. In Canada, it’s two years after a purchase/your business-related interaction, or six months if it’s only an inquiry.
  • More of a grey area, less reliable than express consent. 

Example: Someone who purchased from your business once, but never signed up for email marketing. 

As a best practice, always aim for express consent. It’s cleaner, safer, and gives you a strong subscriber list. For more detail, check out our article: The Difference Between Express and Implied Consent in Cannabis Email. 

Email marketing compliance checklist

Before you hit “send,” run through this 10-step checklist to make sure your campaign is compliant:

  • Comply with CASL (Canada’s Anti-Spam Legislation)
  • Verify an age-restricted audience before sending
  • Keep messaging educational and informational
  • Steer clear of health or medical claims
  • Skip testimonials and endorsements
  • Be cautious with promotions
  • Avoid youth-oriented language or imagery
  • Maintain a neutral, professional tone
  • Segment your audience for relevance
  • Test every campaign before you send

Want more details or a printable version? Download the 10-Point Compliance Checklist.

Tools to make compliance easy

Staying compliant doesn’t have to mean memorizing every rule. Here are resources you can use to simplify the process: 

  • Promotion vs. Information Chart: Quickly see if your email is too salesy.
  • Express vs. Implied Consent Guide: Understand the difference in plain language.
  • 10-Point Checklist: Keep yourself accountable before sending. 
  • Interactive Compliance Flowchart: Walk through yes/no questions to confirm your campaign is above board. 

These tools save time, reduce stress, and keep your team on the same page. 

Frequently asked questions about email compliance

What happens if I send non-compliant emails? 

If you send non-compliant emails, you could face fines, get blacklisted by email providers, and damage your brand’s trust and reputation. 

Can I buy an email list? 

No. Purchased lists almost never have valid consent, making them risky and non-compliant. They’re also not often valuable. 

Not always, but it’s the safest option to ensure that your communications are all above board. Implied consent works in limited cases but can expire after a specific length of time. 

Can I send promotional emails about cannabis discounts? 

Yes and no. Your emails can contain promotions and special offers for your customers, they just can’t promote overconsumption or irresponsible use. You’ll need to be incredibly specific and fact-based when it comes to language use in promotional emails. Your best bet is to stick to educational or informational content that presents information in a straightforward, factual manner. 

What’s the easiest way to check compliance quickly? 

Use the Is Your Marketing Compliant? Flowchart. It gives you an instant answer. 

Compliance builds trust

Email marketing compliance may sound intimidating, but once you understand the basics: consent, content, and clarity, it becomes second nature. 

When you follow the rules, you: 

  • Protect your business. 
  • Respect your subscribers. 
  • Build long-term trust. 

That turns into better engagement, stronger relationships, and a more loyal customer base. So the next time you draft a campaign, think of compliance not as a barrier, but as your secret weapon.